Fast delivery
Safe shopping
15 day return policy
Free shipping over 65 €
Fast delivery
If the ordered items are currently in stock and the order has been placed before noon, the package will be shipped the same day. If the ordered products are currently out of stock, the package will be shipped within 7 business days.
* For more information, see the General Terms and Conditions.
Safe shopping
When placing your order and making a purchase, you can rest assured that your personal data is protected, since the payment process is secure and protected against fraudulent misuse.
* For more information, see the General Terms and Conditions.
15 day return policy
All the products in the online store have a 15-day warranty. If you are unhappy or dissatisfied with any of the purchased items, you can return it within 15 days and you will be issued a refund, as long as the said item is intact, unchanged and unused. No questions asked and no complications. Upon returning the item, the customer has the right to request a refund of the purchase price. The money will be transferred to their current account no later than within 15 days. At Tengo, we also give you the option to exchange purchased products.
Please make sure the products you are returning are in their original packaging and send them - along with a copy of the invoice and your personal information, including your bank account number - to the following address:
TENGO d.o.o.
Sternadova 5
1000 LJUBLJANA
* For more information, see the General Terms and Conditions.
Free shipping over 65 €
Orders over 65 EUR will be shipped to your address on the territory of the Republic of Slovenia for free. For orders under 65 EUR, a shipping fee of 5 EUR will be added to the purchase price. When you choose the cash on delivery payment method, Pošta Slovenije will charge you a fee of 1,05 EUR (for orders under 1000 EUR). You can avoid this by paying via bank transfer or with a credit card online.
* For more information, see the General Terms and Conditions.